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Have you considered checking the actual AWS contract and the limited liability they explicitly stipulate in contracts and even linked docs from marketing materials? If you read the fine print, you'll notice something funny. You are largely responsible for data loss, SLA claims require you to present concrete evidence, and the remediation you accepted is usually credits for future spend on specifically the same product you lost your data on. And AWS fine print is actually quite reasonable compared with, say, GCP, where the SLA seems mostly useful so the enterprise acquisition team can say "they have SLA, I can't get fired for choosing them since I did my due diligence!", while GCP can say "you already accepted the proposed remedy when signing the contract, sue us and we'll just point you to it. Thanks for your trust.". [0] [0] https://docs.cloud.google.com/storage/docs/storage-classes ^ Standard multi-region or dual-region storage has a 99.95% availability SLA, regional Standard has 99.9%, and regional Nearline, Coldline, or Archive can be as low as 99.0%. The credits are 10%, 25%, or 50% of the monthly bill for the affected service tier, with 50% as the aggregate monthly cap, applied to future use. Google also says the customer must request the credit within 30 days or forfeit it. |