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by uxhacker 18 days ago
Why did the account recovery system need AI. Surely just an email would do? What added value would AI add?
2 comments
Lammy 18 days ago
The person who writes the feature gets promoted for “aligning” with management's “Big Bets”.
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jazzyjackson 18 days ago
Meta doesn’t want to pay humans to read support tickets if they can help it.
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