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> First, let's acknowledge that when the actions of some people lead to endangering a human life, it's natural to be angry about it. The thing that's really bugging me is that this is not what happened at all! "I'm not at home, please send the new pump to my hotel." That's it! That solves the entire problem in 5 seconds plus the time to tell the customer service rep the hotel's address and verify it's correct. Yeah, there were some other structural problems that led to other dumb things, but none of that would have even come up if she'd done the blindingly obvious thing and had the life-saving, 24/7-required device shipped to her actual location. If anyone endangered her life, it was her, through her own actions. She really crossed the line for me by wishing harm on the people who designed and built her insulin pump. What the hell? They've done nothing wrong. Yes, her pump was beginning to fail, but 1) it was still limping along with a workaround and she wasn't in immediate danger (and if it did fully fail, she said she was within an hour's drive of an ER at all times, which she felt was fine), and 2) she had never had a pump problem in twenty-five years, which is an amazing testament to the reliability of these devices. The people who work on these things deserve a freakin' medal, not bullshit like "the people who design, sell, and service these machines are both keeping me alive and also my mortal enemies". |