[Legend2440]

Those people may actually be saving money by offloading work from a $250/hr doctor to a $25/hr secretary.

[maxerickson]

Medical assistants and nurses work with you before the doctor to increase billable events for the doctor. You could describe this as saving money, but it's not the goal.

Phone and front desk stuff is just administrative burden, scheduling the appointment and making a paper trail.

[lokar]

Except the work saved should not be done at all.