This is not a professional setting. This is an open source project that somebody published to the internet. Using it does not make you a customer, and it doesn’t matter if it “struck a nerve” with users.
Well in my professional setting, I deal with non-paying customers all the time. They're still customers and I'm still expected to listen to them.
It was better when a dedicated PM was shielding me from this crap but here we are. Deciding who and who not to listen to is just part of project management.
It was better when a dedicated PM was shielding me from this crap but here we are. Deciding who and who not to listen to is just part of project management.