[KPGv2]

I always feel like this take is exclusively made by New Yorkers. I never had a problem with taxies in Texas. I had to schedule a pickup time, yes, but they always showed up, the taxis were clean, they were fast, they were helpful, and they were kind. Like that whole "medallion" thing and taxi driver retirement livelihoods being destroyed because their medallion became worthless. Gotta be like five cities that use the system. Nowhere else does.

Uber/Taxi discussion is so transparently centered around New York City, it makes all discussions irrelevant to most of the US.

In fact, I still use a taxi to go to the airport with my family instead of taking an Uber. Uber is for being mid-run in city limits trails and running out of energy in the heat and the water fountains have stopped working due to low water pressure. Uber gets me to safety, and I tip big because I just sweated all over their car.

[huhkerrf]

I've taken plenty of taxis in both NYC and Texas, and pre-Uber they were terrible in both. Calling a taxi in Austin meant a 50% chance that it would get there on time, or you'd wait 30 minutes. Calling back didn't help, you would just get the dispatcher saying, "Well, I guess it's not coming then, huh?"

[madars]

Similar experiences in Boston area. Hailing a taxi at a taxi stand (e.g., at Prudential or Logan) - good experience to this day. Calling dispatcher - half of the time they don't show up (esp. so for scheduled airport rides) or show up late or arrive in a smoke-filled car. Hackney carriage medallions might have been bad investments for some cabbies, but Uber/Lyft are simply a much better service for the customer. Uber/Lyft takeover had little to do with price (though, yes, they were cheaper) and everything to do with reliability and overall quality of service.

[kelnos]

SF resident here; taxis were always terrible here too. Calling dispatch was hit-or-miss whether or not they'd even answer you. If they did, they'd always say "20 minutes", regardless of where you were and what time of day it was. A decent chunk of the time the taxi would never show up, and if they did, it wouldn't be 20 minutes. And, unlike Manhattan, good luck trying to hail one on 95% of SF's streets.