[itake]

I'm in the same category as dbg31415. I've owned mbps since 2007. Never had any serious issues with them. I kept them for about 4 years each, before upgrading. My 2021 m1 has at least another year left in it.

Certainly if you're in the 0.01% of Apple purchasers that just have a terrible experience (broken device, out of warranty, etc) and one of your largest purchases doesn't work the way you want it, then that is terrible.

but I think the vast majority of Apple users have a stellar experience.

[dsr_]

The 0.01% number is a ridiculous exaggeration.

In a roughly 50 person company with refresh every 3 years, we send a macbook back for repair/replacement roughly three times a year. I would estimate that as a 2% hardware problem rate, 200x higher than what you quote.

2% is satisfactory for corporate use, by the way.

[itake]

Work computers have different usage profiles than personal computers. Employees move their laptop to and from home 5x per week, into offices, use them on trains, buses, etc. Work laptops are used 40+ hours per week. Whereas personal devices are closer to 5-20 hours.

Employees also take worse care of work laptops than their personal machines.

Even in the extremely rare case my device has issues. I can take the device to an apple store in any city I am in and they will hand me a loaner laptop while a professional performs the repair.

If your Framework laptop dies, you have to debug the problem yourself, wait for parts to arrive, and pray that the part you ordered is the only part you need.