[Arainach]

I agree with the content, but... "1-2-1"? From context, this seems to be "1 to 1" or "1:1", but the numeral 2 would never make sense. Am I missing something?

[kcartlidge]

A 1-2-1 in this context likely refers to the 1-2-1 sessions some leads/managers have on a regular basis with each of their reports. One on one catch-ups on how they're doing.

[Arainach]

Yes, that's what I said, but there's no "2" in there. It's "one to one", not "one two one"