The same with any "open-source" enterprise ($$$) software. It sucks to run yourself. Docs on running/errors are non-existent. Their helm charts are broken. Instead of degraded performance, it just fails.
With all due respect – if that’s the attitude, you have no business running anything on-prem. And that’s fine, there’s a reason the various cloud providers are the go-to for many businesses.
It's not an attitude, it's an opinion that comes from experience. Operational burden/overhead is a real thing. Just like knowing that German cars will cost $$$ in maintenance. It doesn't mean I shouldn't drive.