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by pirsquare
26 days ago
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Hahaha totally relatable. Love Zendesk but they kept charging and adding more features I don't need. I built https://pointanswer.com/ for myself to host 3 of my own SaaS instead of paying more than $100/mo for simple helpcenter. I'm the only one using it with no customers but it's still way better than paying for Zendesk. But did spent too much time on it as I built in pre-Claude era. My personal experience:
For many years I used Zendesk to manage support and host my documentation. It's a powerful platform with help center structure that I liked liked the most. I was paying about US$30/mo for OnVoard. When I use Zendesk for my second SaaS business, RenderKu, it costs me $70/mo. This amount is more than 3 Hetzner servers I'm paying to host the whole infrastructure. And I'm only choosing Zendesk mainly for hosting documentation. At this point, when I was planning to start my 3rd app business, the thought of forking another $70/mo for hosting documentation made me rethink my options. I've eventually come to the conclusion it would be better for me to start PointAnswer and use it as helpcenter for myself since I only needed simple and affordable helpcenter. |
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I certainly don't think Zendesk's core business is threatened here, and I have no desire to replace Zendesk with a custom solution. But Zendesk's ability to upcharge, sell adjacent products, and pass on cost increases is hugely threatened. If PE was planning on a decade of consistent cost increases and more land, that dream seems materially threatened!