Rudeness is completely arbitrary and you have to figure it what exactly is rude by, basically, upsetting humans and avoiding whatever caused the upset in the future.
People who either can't or don't want to do that say they're "direct" or "honest" or "logical" but there's another word for it, begins with A
I worked in a job that involved lots of confrontation — everything from heated arguments to brawls. Later in life, in knowledge work fields, the similarity in base human behaviors is impossible to ignore: the less confident someone is in themselves, the more overtly aggressive and pugnacious they are. Everybody has bad days, but in general, people that are confident and comfortable are usually calm, willing to entertain differing ideas rationally, and have no trouble presenting their ideas without browbeating people into agreeing with them. People lacking confidence are nervous, and preparing to endure rejection before they even open their mouths. By the time what they’re saying comes out, they’re in full-on a-hole mode, and assume anyone that engages with them is also looking for a fight.
Bringing it back to physical confrontation, could you imagine an action film where the hero walks around trying you square off with anyone that bumped into them, or levied some other perceived disrespect? No. They walk around calm because they know they can handle whatever comes up.
When you’re in the mind of the person unknowingly engaging in that emotional self-defense strategy, it’s pretty opaque. It feels like being confident. To everyone else it’s just obnoxious and sad.
I haven't read the paper but it seems like it's saying rude prompts are better, so isn't it reasonable to assume that's what they meant? If we want to talk about directness, that's kind of a tangent right? I see directness as an entirely different dimension, you can be very direct and polite, you can be very rude and indirect (e.g. passive aggressive). Maybe they should do a follow-up study on how well AI responds based on level of directness.
Many people, especially from non-direct societies, just can't distinguish and see directness as rude.
That's why you constantly see people from India or the USA complaining about Dutch or German people being rude, where in fact they are just direct in their way of communications.
I remember having a call from a manager in the USA who wanted to know what's wrong because I wrote "it was ok" in the feedback form for one of their subordinates. It was difficult to explain to him that nothing was wrong, it really was okay, and the bar for awesome and superb is much higher here where we live.
People who either can't or don't want to do that say they're "direct" or "honest" or "logical" but there's another word for it, begins with A