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by legitster 25 days ago
The five-star review was a mistake.

Every product and service now sits on a scale between 4.1 and 4.9. It's a useless metric that has inflated beyond comprehension.

Do anything else. Use a Net Promoter Score. Or binary thumbs up/down.

Personally, I think more things should be based on percentiles. If IGN wants to say a game is a 7/10 it should mean the game is better than 70% of other games they have reviewed.

2 comments

I stayed at an Airbnb once where they had a sign on the fridge saying that they considered anything less than 5 stars to be a negative review.
To maintain your Airbnb Superhost status, it's required to maintain an overall rating of 4.8 stars or higher.

So, yeah. It's not just that hosts are egotistical. Airbnb punishes you for 4 star reviews.

When someone says "7/10", what do they mean? It could be "it's pretty good but not spectacular" or "it's barely usable but I've seen much, much worse". I agree that we need a new system.
I forgot where I heard it, but I remember a game journalist saying that they preferred 7/10 games to 10/10 games. And I just wanted to scream at them. "Then fix how you rate games!"