[majora2007]

One thing that is so painful with Stripe is the Disputes because no matter how much evidence I show, even emails with the user claiming they did it because of X, Y, Z. ToS not upheld, etc, the customer always wins.

For me, I do a cheap subscription (4$/mon, first month 2$) and one dispute costs me like 20-30$. So that one person wipes a ton of profit from me. I always try to refund them (but you can't refund a customer with a dispute in effect).

Stripe is great to get going, but has a lot of painful points.

[pas]

Does Stripe have any published stats on the ratios? Did any merchant ever won such a Stripe dispute?

[gingerlime]

I’d be curious too. Previous experience at a SaaS was that we never won disputes and it was too time consuming on top, so we just ate the dispute fees and refund.

I always thought things are easier with a physical product where you have a 3rd party like DHL that proves delivery was made. But at least in my tiny sample space, that’s not enough to win the dispute.