[Aloha]

You try building software with a version of Delphi that wont run on something newer than windows 7 and tell me how well that works out for you.

Some of those customers cannot be upgraded without hardware replacement, we can sell them a brand new system that will do everything (and more) their old one will, but they dont want to spend the money, and we are happy to take the money for support (the old CAPEX vs OPEX argument).

Some of this is sorta easy, its COTS hardware, but we also have much older systems that due to component obsolescence I simply cannot build replacements anymore. 10+ years of support ought to be enough for 90% of the products out there, at some point the answer really is “upgrade your hardware” - we didn’t sign up to indefinitely support not just hardware (much of which we cannot build spares for) much less the software ecosystem around the hardware.

Long term I plan on increasing support renewal costs for systems that are older than 10 years old to encourage hardware refreshes.

Like I still have to have XP VM’s to build firmware for older products, when is it reasonable to cut off service and support?