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by dominikz 17 days ago
Dear Dr [my name]

After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.

Best regards

Your Hetzner Online Team

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This is the email that I received, after I mistyped my credit card data, when creating an account on Hetzner Cloud. You don't have to be a big cloud company to enforce the KYC rules to defend against fraud.

I wonder how big/small wa pissmail? Would be good to know where is the threshold of sanity:

1. staying with smaller providers is cheaper (and you usually get non-AI customer support)

2. at the risk of stepping into something that makes you lose your data (like you did)

1 comments

Maybe don't use any German service you can't afford to lose. Their government hates the tech industry, no matter how much it sings its praises. Same government just labeled watermelons as illegal antisemitism, btw.