[gingerlime]

Yeah, though this rule sounds a bit tricky. Like what if someone legitimately had their card abused.

The thing that gets me is that Stripe boasts about their machine learning radar rules etc etc, but somehow can't feed it actually valuable data.

Stripe support saw the emails from the customer boasting about defrauding me, they completely agreed that this is a clear case of friendly-fraud, but did nothing with this info.

[bberenberg]

Stripe can’t do anything per the way CCs work. Asking for that to change is a big ask. Asking my vendor to help me not do business with people who are likely to scam me is a smaller one.

[gingerlime]

100% agree. They cannot reverse the dispute. I already lost the money. I understand.

But Stripe is exactly in a position to at least use the evidence I provided (in this case, the evidence included the customer clearly admitting to friendly fraud), and feed it into their fraud-prevention system in some way. This way, lots of signals can help protect merchants from friendly fraudsters. So yes, I see it as a pretty small and legit ask from Stripe.