[gingerlime]

Yes. But Stripe didn't do anything to prevent the next merchant from falling into the same trap. They had all the evidence, and ignored it.

That was the point I tried to make with my blog post. And yes, if it was too easy for merchants to block consumers, that won't be fair either. But surely there's a middle ground here.

Stripe very explicitly told me that they don't do anything with such reports. It's simply ignored.

[zuzululu]

Stripe did the right thing here. They cannot be arbitrators of every little edge cases that comes up. That's not their role.

Also I just wanna throw some praise at Stripe Support. They have an excellent team and go above and beyond to help.

[gingerlime]

Agree on Stripe support. They're excellent.

I don't think Stripe did the right thing here. They can do better to protect their own customers.

[0123456789ABCDE]

stripe serves both sides of the transactions they process, seller and buyer.

if buyers were to perceive stripe as being dificult, they might churn. i certainly do this on paypal pages.

[debian3]

If you keep doing chargeback, then churning is a good thing

[0123456789ABCDE]

i never placed a chargeback in my life — i have requested a few refunds over the years.

my paypal aversion stems from interacting with the service. ex: charges show in my CC but are not listed on paypal account

[albedoa]

> They cannot be arbitrators of every little edge cases

Is this an edge case? It looks like your standard chargeback fraud accompanied by a pile of evidence. What does a common case look like in contrast?

We should expect this to become even more rampant given the ease of clicking a chargeback button and the apparent lack of repercussions.

[specialist]

If not Stripe (in this case), then who's serving that role?

[verve_rat]

They (Stripe) don't have to be a arbitrator of every edge case, just use the information they have that merchants want to give them and surface a risk signal back to merchants, then it can be up to the merchant what level of risk they are happy with for each customer.

It doesn't seem like an unreasonable ask frankly.