[varenc]

> They told me they don’t use evidence of chargeback abuse from one merchant to create cross-merchant fraud signals, or to take action against the customer’s card, email, or other details for other merchants.

I'm surprised they were able to get Stripe to actually state all of this clearly. It's nice that Stripe actually communicates details like this. But you can see the logic behind why many other big companies would just respond with an opaque message like "thank you for your report, it will be handled in the appropriate manner". Because saying the truth gets people more upset.

[gingerlime]

No. I would have been far more upset about a vague response. I was still upset that they don't do anything about it.

(it took a bit of back-n-forth to get a clear answer, but I did get a clear one. Their support is still excellent from my experience and communicate well)

[nathanmills]

No, vagueness gets me much more upset, but there's just nothing to write about in those cases.

[mamurphy]

>No, vagueness gets me much more upset, but there's just nothing to write about in those cases.

I think this hits on the spirit behind GP's point. Clarity, leading to an article like the one posted, gets more people upset. The equation (Upset/People x People) results in a larger number -- people, as a whole, are more upset.

>But you can see the logic behind why many other big companies would just respond with an opaque message like "thank you for your report, it will be handled in the appropriate manner". Because saying the truth gets people more upset.

If a company is vague, there's nothing to write about, one person (maybe) gets more upset than they would have facing clarity.

But if the company is clear, there is something to write about, and an article like the one posted makes people, overall, more upset.

[nathanmills]

I don't see many people upset at Stripe over this, I certainly am not.

[UqWBcuFx6NV4r]

No. This is what you’re saying because you want to plead your case to find out as much as you can. Saying less works. Everyone knows this, because it’s true. You just don’t like it.

[nathanmills]

Sounds like your projecting a bit.

[neya]

It's an LLM account, advise you to just ignore.

[BobaFloutist]

Then it's probably worth being aware that you're an outlier, because companies sure aren't being vague for the hell of it.

[nathanmills]

They're doing it because of a preceived result, not an actual result.