| I experience most bot interactions as sludge. That's not entirely rational on my part, but it does accurately describe my reactions. Almost never in my life - maybe not even once? - has being directed to an automated service made my life better. It almost always ends up with me on the line with a human, more irritated and poorer for time and patience than I began. I do not trust commercial GenAI and have had almost uniformly negative and frustrating experiences with it. The only exception to this has been working with Jira. Jira's user experience is SO bad, and the features they support SO impoverished, I regularly use GenAI to synthesize Jira information into reports. Which I then have to manually verify anyway if the underlying report has consequences for anyone (if it might inform a negative perform assessment, for example), but it does save me that work. It does not help that I understand the underlying algorithms and have been in or around this space for 20 years now. I've been mildly impressed but fundamentally disappointed by ML/AI since... forever. But now here we are, being directed to a useless support bot whose only real function is to have read and not understood the documentation I already read and understood, and then babble it back to me in the politely useless tones of a chronically underperforming employee who has been skirting termination for years. It makes people vulnerable to laziness and stupidity lazier and stupider, and it does not appreciably speed me up unless what I need is a very expensive search engine / document summarizer / note taker. Which is sometimes what I need, and it's good at that. Everything else just feels like having someone rub their dirty socks on the back of my head. It feels intrusive and gross and subtracts value from my lived experience. |