[jimkleiber]

I wish they would spend some of that on the help/support function within their apps. Whenever I have a problem on Uber, it feels like a never-ending maze to figure out how to get any support, and I consider myself versed in navigating unseemly UI, I can only imagine how much it might frustrate people who struggle navigating apps.

Any idea why their help function seems to impenetrable and if AI might help with it?

[redhale]

I think this is clearly be design. They don't want to provide support, they want you to give up and let your issue go.

[jimkleiber]

It might be. It also lets my loyalty go slowly by slowly. Monopolies work until they collapse.

If you can't tell, it frustrates me so much. I wonder how the internal culture of Uber changed when it went from almost zero interest rates to now trying to make lots of profit.

My friend said he realized Uber can just rely on a steady stream of people either growing up or getting laid off and trying to make a quick buck, so they can treat their drivers poorly as well.

I'm not sure what's happening, just know support may be a lot simpler and cheaper to address than nothing, or at least in the medium to long term, but maybe not?