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by dse1982
27 days ago
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Amen. Chatbots are a band-aid on broken UX. <insert bandaid tank meme here> Trying to explain this for a while at the company I work at, but everybody is drunk on the kool-aid. But I get it: good UX takes deep thought and creativity. Tacking on a chatbot does not. |
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See: Microsoft Copilot in the Windows settings app. Instead of actually fixing the app and making things discoverable with good design (or at least, functional search), they just slapped the chatbot into the search box.
I'm seeing this pattern more and more, and its frustrating. All UX just goes out the window because "well, we'll just make it so the user can ask a chatbot"