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by BloondAndDoom 30 days ago
I feel much much smaller version of it already happened. Many many customer facing processes in companies (from customer support to lost & found departments) almost all automated to a point if you are outside of the norm you are screwed. Time you are going to spent is higher than the value you are going to get most of the time.

For the very same reason these companies are very anti-diversity. Because everything designed for a majority of you are minority in terms of your style of living (which many minorities are) then you are going to struggle, happens to me all the time, and one of the reasons I actually moved out of the US to country that I feel more included).

1 comments

For many companies, even those breathlessly professing DEI, it boils down to “you can be any color you want as long as you operate exactly as our computers and processes expect you to. Any deviation will be harshly dealt with.”
This is why I keep spreading the word, at every opportunity, that people need to stop looking at their phones as their primary choice of personal entertainment devices. No. There's now a societal need to have a particular device that serves a particular purpose using particular software, all of which attached to a phone number. You need it for the same reason you need a Dress or Suit for an interview. Putting your real self in that device is a mistake, for the same reason that Not-Acting-Like-Yourself when you're demanded to be in a Dress or Suit is rule #1 of being an Adult.

Which means you need a 2nd phone. The Real Phone where you do shit you like, and the "Performative Person" Shit-Phone you use at work, install the bank and show the cops.

Society demands you operate in one particular way, and it's way easier to pretend you do and then not touching this pretense unless strictly necessary. Yes, it may seem unfair to have to spend 72 bucks on a second phone. But it was unfair to spend those same dollars on a Dress or Suit and no one came to my side despite all the complaining.

You may be even enlightened enough to realize the real phone doesn't even have to be a phone. Few already have, and their numbers grow.