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by garygao
25 days ago
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Our goal behind this is to make it easier for people to conversationally interact with agents when they want to. Use cases like customer service or form-fill text backs would fit this. People are already getting SMS/RCS conversations in their iMessage inbox. We're simply making those conversations feel more human, conversational, and natural. |
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Explain what iMessage does to accomplish this goal that RCS can't.