[DocTomoe]

Any software that breeds a consultancy culture around it is a software that has become too complex and should probably be broken up into or replaced by smaller, more manageable parts.

I'm saying that as a former ACE-certified Atlassian Consultant from a Platinum Partner. I'm much happier now.

[sam_bristow]

I think that a large part of Atlassian's problem is their network of extension vendors. Every time you look at a feature request for simple things like "as a user I'd like to see a total of the worklog hours I've added to tickets this week" you get a chorus of vendors popping up to sell you their $10/month plugin that approximately covers your request.

If Atlassian actually fixed these papercuts their product would be better but they wouldn't be getting a cut of all subscriptions from the dozens of plugins people install to make it a usable tool.