[john_strinlai]

>We're not encouraging spam with this.

what you encourage and what actually happens are two different things, though. gmail does not actively encourage spam, yet most spam emails i receive are from gmail addresses.

you have to actively fight against malicious uses, like spam. "not encouraging" is nowhere near enough.

what systems/processes/safeguards do you have in place to prevent abuse?

[garygao]

I agree. We're not completely self-serve right now, so we get to talk with each potential customer and learn about their use case before onboarding them onto the platform. This way, we can prevent use cases that involve spam or abuse.

[john_strinlai]

>We're not completely self-serve right now,

"right now", which implies that you plan to move to self-serve. and obviously manually checking in on each and every customer is not sustainable if you scale.

do you do periodic checkups now? hoping nobody lies during onboarding is risky, in an already-risky endeavor. have you thought about anti-abuse systems for when you go self-serve?

[garygao]

We do run checkups and keep very closely in touch with our customers. We don't plan to go self serve in the near future and will most likely still have a very personalized onboarding process.