[larodi]

Simpler setup is perhaps - have a the pm-informed list of req of what your teams' needs and habits, and implement from scratch. Perhaps would take less than customizing JIRA. With history and all.

[stephbook]

Sure, just gather all requirements upfront and hope they never change. Customers know what they want /s

If it was about the ticket system, it'd be solved already. But it isn't.