| (1) A productive society is one with experts. Not according to Henry Ford: http://www.gutenberg.org/dirs/etext05/hnfrd10.txt If ever I wanted to kill opposition by unfair means I would endow the opposition with experts. [...] None of our men are "experts." We have most unfortunately found it necessary to get rid of a man as soon as he thinks himself an expert--because no one ever considers himself expert if he really knows his job. A man who knows a job sees so much more to be done than he has done, that he is always pressing forward and never gives up an instant
of thought to how good and how efficient he is. Thinking always ahead, thinking always of trying to do more, brings a state of mind in which nothing is impossible. The moment one gets into the "expert" state of mind a great number of things become impossible. [...] As I have said, we do not hire experts--neither do we hire men on past experiences or for any position other than the lowest. [...] It is particularly easy for any man who never knows it all to go forward to a higher position with us. [...] There is not a single man anywhere in the factory who did not simply come in off the street. [...] there is the pressing to take away the necessity for skill in any job done by any one. The old-time tool hardener was an expert. He had to judge the heating temperatures. It was a hit-or-miss operation. The wonder is that he hit so often. The heat treatment in the hardening of steel is highly important--providing one knows exactly the right heat
to apply. That cannot be known by rule-of-thumb. It has to be measured. We introduced a system by which the man at the furnace has nothing at all to do with the heat. He does not see the pyrometer--the instrument which registers the temperature. Coloured electric lights give him his signals. [...] The length of time required to become proficient in the various occupations is about as follows: 43 per cent. of all the jobs require not over one day of training; 36 per cent. require from one day to one week; 6 per cent. require from one to two weeks; 14 per cent. require from one month to one year; one per cent. require from one to six years. The last jobs require great skill--as in tool making and die sinking. |