[Silhouette]

Your version sounds like it's potentially useful. The thing that winds me up is when the online chat that used to be talking with real support people gets quietly replaced with some LLM-backed noise generator and there's no way to contact real support people any more (possibly because 95% of them were laid off).

[newaccountman2]

Yeah that's a totally different thing, agreed that's really hostile and companies over a certain amount of revenue should be forced to have human support agents.