[mschuster91]

> AI "support" bots that just attempt to read the published documentation for you are possibly the most annoying thing to have come out of the current AI plague.

Meh. It's no big change to before, where you had first-level support search for something vaguely related and just dumping a template to the user.

The thing is... it actually works better than I'd like, because in a lot of cases it turns out that you (as the user) forgot to follow one tiny step in the documentation.

What I'd actually like to see as the user is the AI actually going over my AWS account, looking up the resources and their state on its own, and figuring out what exactly I missed, but (un?)fortunately that cannot be easily done for IAM permission reasons...

[Silhouette]

The big difference IME is that first-tier support at decent companies at least had the grace to recognise when they couldn't help and needed to escalate. I can count the number of times I've seen an AI bot automatically escalate when it was unable to find the solution on zero hands.

[jamesfinlayson]

Agreed. I remember a couple of years ago raising an AWS support ticket and eventually got an answer about it being some undocumented limitation in Aurora Serverless v1. Now I get equivalent of googling my question before I can even raise a ticket.