[Dylan16807]

> I’m actually fully in favor of empowering customer-facing representatives to put reasonable limits on responding to customer abuse.

That's not the question that was asked.

Neither calling a company's actions disgraceful nor anything else in the posts that triggered that official reply were abusive to customer service.

[Aurornis]

I actually support companies who empower their customer facing employees to enforce civility.

It means the company cares more about their employees than sacrificing them in favor of maybe getting a few more sales from angry customers.

[dangus]

There were no uncivil comments in the whole thread.

Also, corporations don’t have feelings. They aren’t people. They are legal structures. No comments made were directed at moderators or employees.

[wormius]

Whether it's directed at you or not, as an employee it's still stressful AF and these people are like getting paid kinda shit wages to put up with people all day long.

I'm not arguing about whether or not this particular instance contained "uncivil comments" (do the mods have the ability there to delete the comments if they are uncivil?)...

But day in day out, on a mass level, it's such a goddamned drag, even if it isn't directed at you, it's energy and emotional bullshit. Every job has it, sometimes it's your boss or shit coworkers... But customer facing is such an awful position for the wages they usually make. Even if it's "good" wages. Even if they don't primarily face the public, but still have to engage in a secondary support role. I can't imagine what it's like to deal with this as a job when you're on the front line with an angry mob coming at you.

Again on this particular case I'm making no judgement, but it IS a stressor, regardless if directed at you, or not.

Especially in a high volume environment that probably has more incoming vectors of commentary/attack/vitriol than just the single comment thread.

[dangus]

If you want my opinion I think what these mods said had nothing to do with the stress of the environment, they’re just following something of a community moderator trope where they maybe aren’t even employees and at all but enjoy the authority of moderation.

They have no authority or knowledge of the topic at hand at all but can’t resist weighing in and throwing authority around.

[account42]

> Whether it's directed at you or not, as an employee it's still stressful AF and these people are like getting paid kinda shit wages to put up with people all day long.

Then don't take the job.

[wormius]

Not everyone has the luxury you do.

Can you imagine if everyone who had to put up with this bullshit for shit wages, did what you said. Good luck with services.

[Dylan16807]

The people that take those jobs usually don't find them extremely stressful.

When you're including all the jobs with bad pay, the average person has a reasonable variety of options that are all flawed in different ways.

[bigbadfeline]

You know, it used to be "The customer is always right".

But it's become "Whaat? Are you talking to us you uncivilized, stinky hippy peons? How dare you? We serve only the rich corps now, we don't care about you or your money."

> But customer facing is such an awful position for the wages they usually make.

So you're saying that rich AMD doesn't pay their employees enough and for this reason, their unsatisfied customers should be careful not to say bad things about the company to the employees mistreated by that same company... There are too many logical errors here to describe in a short comment.

[edoceo]

I matters taste, the customer is always right.

[NamlchakKhandro]

be more resilient.

end of story.

[Dylan16807]

I disagree that enforcing civility means that, especially if mkru's comments are considered too uncivil.

[esquivalience]

They were very sweary.

[angoragoats]

Nothing about swearing inherently constitutes abuse.

[throwaway85825]

Tone policing is a common distraction from addressing the point and a useful diversion from making unflattering admissions.