[tekchip]

The replies here are horrifying. Yes corporations are not people. But they are made up of people. I'd imagine most here work in them yourselves. Often less well paid support staff who have to read, and try to respond, to such terrible behavior. As one of those support people myself I can assure you it takes a toll.

[mort96]

Do you genuinely think that support staff reads "this decision made by AMD is disgraceful" and feel personally attacked because they identify as "part of AMD" and therefore an attack on AMD's honor is an attack on theirs?

Don't get me wrong, support staff often gets abuse thrown their way in a way that is absolutely not okay. There's a lot of people out there who get angry at the support personale. That's not what we're talking about here. Support staff needs thick enough skin to hear, "AMD did something bad" and not take it personally.

[account42]

The entire point of support staff is to stand between unhappy customers and the rest of the company. If they don't think their pay reflects the responsibilities that that entails then they should ask for a raise, not make excuses to ignore customers that the company has failed to serve.