[nubinetwork]

> Yes, this struck me as rather odd and unprofessional too. Do you really want to depend on a company where customer facing representatives can’t handle people being upset

Typical phone CSR boilover from covid days. Most places I call these days have a message saying that they will hang up on you if you act pissy.

[Aurornis]

> have a message saying that they will hang up on you if you act pissy.

When I had some influence over customer support at a company once I set a similar expectation. We didn’t advertise it up front but if a customer was being abusive over support channels they could be cut off.

Big morale boost for customer support. Abusive customers are rare but they can think it’s their job to attack, threaten, and be uncivil. Being stuck in a position where you’re forced to placate angry man-children sucks.

It’s sad that there are so many comments here trying to attack the forum moderator for moderating the forum.

This person had no hand in the decision making. No reason to treat them as an outlet for anger.

[account42]

If customer support employees don't want to deal with angry customers they should take a job whose purpose is not dealing with unhappy customers. If you as a company have too many angry customers the response should be to fix your product/service, not to find excuses to ignore those customers.

All you're doing to forcing your customers to find other ways to fix their problems - either by finding someone higher paid than customer support and wasting their time instead or by going to a competitor and telling everyone to do the same.

[bborud]

Was the anger directed at the moderator?