[jacquesm]

I don't think that you can compare a broken business model with abuse of a system by spammers and others hell bent on destroying some of the nicer sites that well meaning teams have developed.

By that analogy usenet was 'asking for it' because it was open, worked and actually contained great content. Of course that meant that it was ideal for the jerks of this world to try to peddle their wares, eventually resulting in the near destruction of usenet.

On the web the relationship between the number of people that you have to employ to look after abusers vs the number of people that are actually productive is a good way to measure your success....

[gravitycop]

the relationship between the number of people that you have to employ to look after abusers vs the number of people that are actually productive is a good way to measure your success.

Yes. That is what I said. The workman with internal-locus-of-control improves his value-creation system based on feedback, and is seen as more successful. The workman with external-locus-of-control blames parts of his value-creation system for acting (in his eyes) wrongly, and is seen as less successful.

[RiderOfGiraffes]

Recognising that customers behave a certain way and taking that into account is valuable. Blaming the customer for behaving that way is of little use. You have conflated people recognising that people behave in ways that cause difficulty with blaming them for doing so. Not helpful.

Separation of concerns is as useful in customer identification as it is in writing software.