[csallen]

Yes, but this is exactly my point. You can't perfectly calculate exactly how much revenue is lost due to breaking trust with users because you repeatedly sunset projects that they've relied on.

Maybe if Google had those support engineers on Google+ for 5 years generating $X, that would've created enough trust that Gemini could now generate $4X.

[janalsncm]

It’s also hard to estimate the lost revenue from projects which aren’t started because your staff is busy maintaining legacy projects.

[csallen]

Sure, but I don't think Google's primary issue is that they aren't starting enough projects.