[mistic92]

I had the same experience with AWS. They even assigned principal someone to our case and guy sent us old blogposts and did nothing. I took a month to find "hidden" checkbox. On GCP I always escalate to pass indian support as they are super incompetent.

[ethbr1]

(I'll take the charitable read and assume you meant an implied poorly trained, low cost Indian support as the descriptor)

Google does and always has treated support as a cost center, rather than a feature or profit center.

This worked for them in the early days and for specific products like Search -- design it well enough and you don't need support*.

Unfortunately, this fails for most other products (and especially all enterprise products) because the magnitude of impacts to a single customer (business instead of user) are so much greater.

F.ex. every conversation I was on with a GCP product team had a weird "Oh, you don't know how anyone who pays for GCP uses it, because you get it for free internally?" flavor.

* Leaving aside the "there's an entire SEO industry to 'support' Search" thing