[sreekanth850]

What is the use of Account manager if a billion dollar company got screwedup for straight 5 + hours?

[aurareturn]

Without an account manager, you submit a ticket and no one looks at it for a few days.

With an account manager, you call this person up immediately, and they hound the devs in person or call up the devs personally.

[sreekanth850]

If iam an enterprise customer, the least i expect will be a prior communication and a warning email before account termination. Is this too much?

[aurareturn]

This problem likely had nothing to do with the account manager though. I doubt it was the account manager making the call to suspend the account.