[getnormality]

What I keep wondering is, what would have happened without the AI? Would they have just ignored your request?

In my neck of the woods it's fairly common that when a person doesn't know how to help you they just don't reply, instead of saying "I don't know how to help, sorry". AI-generated responses seem like the evolution of this attitude that one must either ignore or respond in a (superficially) helpful manner.