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by pravj
26 days ago
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I remember reading a book a long time back, titled something like "non-linguistic analysis of call center conversations". One main takeaway from the book was that "you can just look at the ratio of turn-taking duration, and which speaker/participant is spending how much time" to decide "what happened in the conversation". The same goes for AI-generated conversations; verbose responses are the default behavior, and models are incentivised to keep that output-token ratio. Too easy to catch/notice, pretty annoying. PS - I work in the Conversational AI space, and it is quite an effort to keep the ratio right for people to stay long enough on the phone with AI agents. |
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