[array_key_first]

I don't think you're typically told why for these things, and it's mostly automated from what I can tell. The automated systems make mistakes but more importantly they're completely opaque. Nobody, not even Google, knows how they work exactly.

[potatoman22]

Google should know why a human accepted the automated suggestion, or if and why there wasn't any human oversight in the first place.

[okanat]

Google knows and wants that there is no oversight. Don't do business with any big tech, if you don't want this kind of incidents.

[stingraycharles]

AWS and Microsoft don’t do this, not like this.

[pocksuppet]

AWS does it, but only for small customers, not for big customers without a human review.

Azure is just so broken they don't have to suspend your account to cause an outage.

[advisedwang]

Google knows why there is no human oversight: because that is expensive (both in terms of the labor doing review and the ongoing fraud likely happening while the human review happens).

[llmslave]

For big accounts, like railway, zero chance this was a handsoff fully automated ban

[x0x0]

That assumes a competent org. If this were aws, I fully believe that. At gcp it's entirely plausible.

[mjcl]

Really? This isn't the first time their automation took down a big customer (UniSuper in 2024) by accident. In that case the automation actually deleted the resources and GCP had to recover them.

[llmslave]

I have worked inside major cloud providers, it doesnt work like this