[troupo]

> The keyboard issue was prolonged only by the nature of Apple's hardware release cycle.

You know that "meticulous planning" is supposed to include mechanical tests, catching edge cases etc. right? Instead, it persisted for 5 years with minor acknowledgements and minor changes.

It took them 3 years to put the "condoms" on, 4 years to add additional caps.

3 years after release Apple started offering free keyboard repairs to all users with a butterfly keyboard.

All that for a "meticulously planned" keyboard whose issues were immediately apparent within weeks of release.