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by 9x39
34 days ago
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You could! One problem in B2B enterprise software is the buyer is rarely the user. Support can be a differentiator, but it's the first thing cut in a race to the bottom. >If my company fires all the human support people including me, maybe I’ll start my own company. I’ll have marketing like “real human support” and I can charge more money than the cost-cutting behemoths. Can you offer the product or just the support? |
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