[Terr_]

So where, precisely, is the "AI" component any of this? The main problems highlighted involve misaligned incentives between humans.

> The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems [...]

[Terr_]

P.S.: To clarify, I'm not saying AI-ness is necessary or even desirable in the HN submission, the other backfiring design aspects are quite interesting enough on their own. I'm just remarking that TFA seems to be using the term in its title as a largely-irrelevant hook.