[hattmall]

We need to have an entirely different set of regulations and expectations for entities in excess of a certain size. I think 50-100 million in revenue would be a fairly reasonable starting point but even lower would be acceptable. Certainly at a billion dollars you should be able to speak to someone who can resolve or escalate any issue with in less than a working day.

[CM30]

Yeah if a company is big enough that they potentially have the level of control over your life that Google or Microsoft do, then there should be ways to appeal their decisions that might not need to apply to a random startup or small business.

And we definitely need to make it clear that there's no such thing as "too big to care about customers/obey the law". If your business is 'too big' to offer any customer support, then that's your problem to fix, not an excuse for not offering it at all.