[chatmasta]

No, the complaint with Adobe is that if you cancel, they terminate access immediately rather than at the end of the billing period. There is no explanation for this other than a predatory one; they’re betting you’ll forget to cancel by the time your bill comes around. The immediate termination is effectively depriving you of the next N months of access for which you already paid.

[sanswork]

This isn't true though. Again like with the annual plan people are confusing things. I just looked it up and checked a few reddit posts to confirm and heres what's happening.

If you cancel in the first 14 days they terminate immediately and refund you. After the 14 days the subscription is cancelled and you keep access until the point you paid for. If you signed up for an annual contract you have a cancel fee of 50% of the remaining agreed amount.

[like_any_other]

Maybe now, after they had to pay a $150M fine for using dark patterns and making unsubscribing difficult: https://www.gadgetreview.com/adobe-pays-150m-to-settle-subsc...

They did a lot more than just making it hard to cancel, too: https://www.deceptive.design/brands/adobe

[sanswork]

Your deceptive design link is literally outlining the plan discussed in the rest of this thread.

The first one in your deceptive design was:

Adobe: Unclear yearly subscription terms and cancellation fees "Apparently monthly subscriptions, but you are signed up for a year. Cancelling early results in a 50% of remaining months subscriptions being applied as a cancellation charge."

Then you click through to look at it and the button the user selects says

Annual, Paid Monthly Fee applies if you cancel after 14 days

With an information popup.

Scrolling through the rest all of it is them just selecting this option without reading the details then being upset when the Annual plan is an annual plan.

I have no clue why they decided to settle that lawsuit since they still have the same plan. I'm not a lawyer.

[like_any_other]

You are describing the current state of Adobe subscription. If you check out the post linked on the deceptive.design page [1], one of the replies states [2]:

after the original thread a year or so ago, team made a clearer way to show pricing options to give ppl/teams who buy an annual sub a discount w/o paying it all up front

So the clear language is new. And that doesn't touch on the losing access during the current billing period either.

> I have no clue why they decided to settle that lawsuit

Because they have changed their subscription page as part of the settlement. All the posters telling you how Adobe ripped them off are describing Adobe from before the settlement.

[1] Adobe's subscription model deploys recurring annual plans or termination with massive penalty - https://x.com/GergelyOrosz/status/1660907518430699523

[2] https://x.com/scottbelsky/status/1661376319169372166

[sanswork]

I'm describing the state from the screen shots on the site you included.

>https://x.com/GergelyOrosz/status/1660907518430699523

This screen shot is too heavily cropped for me to know exactly what the page explained. I'm going to go ahead and assume this was intentional on the part of the x poster. I've been using Adobe subscriptions on an off for several years so before this point and somehow manage to continue to be able to cancel.

[like_any_other]

Nowhere did anyone say people were unable to cancel. What they said was that cancellation fees were hidden, and that access to Adobe products was disabled as soon as a subscription was cancelled, even for periods that were already paid for.

[whh]

I was on the monthly plan mate. I don’t know what UX you’re talking about but it was literally impossible to find how to cancel it.

And they chased me for months to update my card after I’d cancelled it.

Please stop attacking people’s genuine lived experience of a company’s genuinely bad practice…

[supern0va]

>No, the complaint with Adobe is that if you cancel, they terminate access immediately rather than at the end of the billing period. There is no explanation for this other than a predatory one

This is exactly what Shutterstock does. What's maddening is that you can be getting a monthly charge, but are locked into a year contract. If you cancel, they'll continue to charge monthly but without being able to use the service. It's absurd.