[windexh8er]

I'm waiting for the Enterprise space to wise up. For anyone who's ever worked with any reasonably large company as a vendor (especially a small one) you know how painful redlines in legal can be. Why TF haven't enterprise made it more painful for these events? Basically state that if the service is purchased/sold/shuttered prior to the contract expiry date that a significant penalty (e.g. full refund) is required and including some portion of investment made to onboard said service/product/tool.

I can't even imagine the money wasted on turn-and-burns in the F1000 alone. The US needs a wake up call with respect to consumer / buyer protections. The life of the snake oil salesman is plentiful these days, and you have a lot of AI-psychotic executives who can't seem to get enough.

[ElFitz]

> Why TF haven't enterprise made it more painful for these events?

They mostly have. By mostly refraining from dealing with startups and companies they deem either “too young” or "too small" to be reliable partners. And, when they do, imposing long sales cycles.

And thus the enterprise well is poisoned for most startups.

[borski]

Usually because they need the technology the vendor is selling.

But buyers try to insert this language into partner/ biz dev contracts all the time.

Much less common for sales.

[bartread]

100%.

A place I worked some years ago we even had an escrow foisted on us by our larger partner in the agreement so that they’d be able to continue running the software we were building if we went under.

Honestly, it was a pain in the ass and meant that for them alone we ended up running an older version of the software than we offered to clients because as we developed its capabilities it became ever more integrated into our core platform and we weren’t about to escrow that.

When the agreement came up for renewal at the three year mark we managed to get the escrow clauses removed.

[yowayb]

A lot of money is made this way. It'll take an act of Congress (or something on that level) but many of us are already "on the take" so to speak, so I doubt it'll ever happen.

[tedd4u]

This is why it's good to consider an open-source product backed by an enterprise support company. Growthbook is an example. If they go poof you still have dozens to hundreds of other companies, and open source base, and can collaborate with the other users (companies) to crate a foundation to carry on development if needed. Or just patch it yourself. There's a continuum depending on how critical and how deeply you exploit it.

[JumpCrisscross]

> Why TF haven't enterprise made it more painful for these events?

Hadn't heard of Stainless before today. Did it have enterprise customers?

[dgellow]

You can get an overview at https://www.stainless.com/customers/

Though that list isn’t complete

[phoenixy1]

Yes, Anthropic, OpenAI, and Cloudflare, among others.