I also had several of them (2, 3, pro). Same experience. I worked in the org for a time myself too. You are right that the qa is terrible. Those people don’t even bother addressing feedback from internal posts.
The latest update makes it harder than ever to use. Like, it looks better, I see that. But whoever designed the new UI clearly doesn’t actually use one. For example, the battery level isn’t in the home screen UI anymore. You have to go into settings to see it. Battery only last a couple hours so it’s pretty critical to keep on top of.