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by ncallaway
30 days ago
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I don't think that's it at all. If a user says: "how do I do X in your product", I think a response of "Hey, there's not a great way to do X right now. We're thinking about the best way to make that work in the product though, and want to better understand what you're trying to do and why you need to do X. Would you mind spending 30-45 minutes talking to us about your specific needs in exchange for a $XX incentive?" strikes me as very different from what you're describing |
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Quoted from the blog post:
> *Instead, the confusion that produced the wrong question is itself an opening, and the conversation it sparks is valuable to both sides. The user walks away with a better mental model of the tool. I walk away with a clearer picture of where the product confuses people.*
The blog post clearly frames the user as a confused individual who, by asking for X, has a bad mental model and requires guidance to be directed towards Y.
It's not only terribly condescending, it also spins the problem as an issue caused by ignorant and clueless users.
And it's a textbook example of a XY problem.