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by tim-tday
31 days ago
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I worked at a FAANG company. Our first day experience was terrible. (Nobody knew where to go or where they belonged, hardware and desks were regularly not provisioned by day one). I made it my personal mission to make it suck less. I once drove 2.5hrs in traffic so I could meet my intern as he emerged from first day training. I didn’t have the idea formalized, but I intuited the importance of that defining moment. I’m thrilled to see the idea fleshed out and given a name. This might become my new cornerstone of customer service. |
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