[et1337]

Oh no, I’ve definitely experienced that, it’s terrible. But that situation makes me wish for more agency (for example, talking to customers directly), whereas it seems to make other engineers wish for less agency (please hand me a complete spec and I will mindlessly translate it to code). That’s what I don’t understand.

[pirates]

some of us couldn’t give a rat’s ass about the customer. One of our customers charges people for paying their own bills via certain methods, which is completely bogus and I remind everyone loudly all the time that they do this. Everyone agrees that this customer sucks to work with, and the less time spent with them the better. The people from the customer’s end suck, they’re not technical, they have in-fighting with their own teams during calls, have decades long errors with their integration that they have never fixed…the list goes on. For this customer and a few others, please give me a spec that I can implement, shove it back across the aisle, and forget about. The absolute last thing I want is to have to talk to them more.