| They seem to be over their limit with Github, pasted below as a mirror: You probably noticed Charm had some nasty downtime a couple weeks ago. Service quality is very important to us. If we didn't think we could do better, we wouldn't do it at all. We've spent very generously on sysadmin services and infrastructure (nearly $100k of investment on sysadmin services/infrastructure alone). We hired the best possible, and we splurged on a redundant, powerful, and expensive server configuration from the beginning. Now we've discovered that there's some kind of base incompatibility with Ubuntu, which is giving us kernel panics which nobody can track down. Charm has been plagued by mystery technical problems from the beginning, when we had to backport from Rails 3.x to 2.x because of massive performance slowdowns which even Rails Core members couldn't identify. What this has really shown us is that, if we open Charm to the general public, we won't be able to provide you with the kind of service you deserve. We are a tiny team, and so far, we've had zero luck in our attempts to grow by hiring developers. Problems which are small now will only get bigger. There are a lot of things I'm willing to take risks with, but not with your ability to provide support to customers for your business. And so it is with a very heavy heart that we will cease operating Charm from Dec 15, for the foreseeable future. You won't be billed again, and we'll refund your last payments. We will gladly help you migrate your data out of Charm. Please contact us directly (support@charmhq.com) for help. Thank you so much for taking a chance on us, and sharing our dream for a superior email interface. I'm truly sorry to disappoint you. Best wishes, Amy |